By placing an order with La Petite Congolaise you are agreeing to the Terms and Conditions as set out below.
Every effort is made to ensure that the products we supply correspond as closely as possible to the images shown online, however due to the handmade nature of our products there may be slight variations. These could include, but are not limited to, slight differences in shades of fabric or dimensions of products. Please bear in mind that computer browsers may present colours slightly differently. No responsibility can be accepted for these variations.
Prices on our website supersede prices published in other publications or on other websites. All prices are correct at time of going to press. We reserve the right to alter prices either up or down.
All orders that you place on this website will be subject to acceptance in accordance with these Terms & Conditions. All orders are subject to availability.
On placing your order we will send you an 'acknowledgement of order' email indicating that your order has been received, the items ordered, payment total and that we are checking availability of stock. Please note that this email is not an order confirmation or order acceptance from us. In the event that the goods you have ordered are not available, we will inform you as soon as possible. Once your order has been dispatched, we will send you a dispatch notification email. Please allow 3-5 working days for delivery. We reserve the right to refuse delivery to any individual or company. We reserve the right to discontinue products.
Full payment must be made before any product is dispatched from our warehouse. We accept all major credit/debit cards. All prices are quoted in UK sterling (£). The total cost of your order is the price of the products ordered including delivery.
Delivery to mainland UK only.
For additional delivery requests please contact: enquiries@LaPetiteCongolaise.com
Note: All parcels will require a signature on delivery
Extra information for deliveries:
- We DO NOT deliver orders on Saturday, Sunday, or Bank Holidays.
- We do not deliver to P.O Box or BFPO addresses.
- We do not deliver outside of the mainland UK at this time.
- Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances beyond our control. We will do our best to inform you in the event of any unexpected delays.
Cancellations and Amendment
You have the right to cancel your order at any time before your order has begun to be processed. If your order has been, or is being, processed, please follow our returns procedure (as detailed below).
We will try to accommodate any changes you wish to make after your order has been placed, but we cannot guarantee this. If you do wish to make an amendment to your order, please contact: onlineservices@LaPetiteCongolaise.com.
Returns & Exchange Policy
We hope that you are happy with your order from La Petite Congolaise. However, if you need to return an item purchased online, we would like to help you resolve the matter quickly. Simply send us a Return Request via email at: onlineservices@LaPetiteCongolaise.com within 14 days of receiving your order. Please specify which item(s) you wish to return and the reason for the return so that we can learn how to better serve you. Once your request has been approved, you will be issued a Return Authorization Number via email. You may then send back the item(s) unopened, in perfect and saleable condition with the original product packaging, together with your Return Authorization Number. Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.
All items are returned at your expense. The item(s) are your responsibility until they arrive at our warehouse. We strongly recommend obtaining a proof of purchase certificate before sending. Please return the item(s) to: Returns Department, La Petite Congolaise, 369 Green Street, London E13 9AU
Please note that we do not offer exchanges for online purchases at this time.
In the unlikely event that your order arrives damaged and/or faulty, please immediately email onlineservices@LaPetiteCongolaise.com or call us on: + 44 (0) 7402 122988 detailing the damage/fault. Once your request has been approved, you will be issued a Return Authorization Number via email. We will then arrange for the item(s) to be returned to us with the original product packaging, together with your Return Authorization Number. Once we have received the item(s) back in our warehouse, we will then organise a replacement to be sent out to you; or alternatively issue a refund to the card which was used to place the order.
We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in prices and products descriptions posted on the website.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of your order shall be limited to the purchase price.
Our Right to Vary These Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the confirmation email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the item(s)).
Law and Jurisdiction
The laws of England and Wales govern these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
- Product photography: Nicola Goodsell
- Interiors photography: Othello De'Souza-Hartley